Frequently Asked Questions (FAQ)

 

  1. Where do you ship?

We ship throughout the United Kingdom. We currently deliver to all UK addresses, though we're unable to ship to PO Box or military (APO/FPO/DPO) addresses.

  1. How much does shipping cost?

Shipping is completely free on every order across the entire United Kingdom — no minimum spend and no hidden charges at checkout.

  1. How long will my order take to arrive?

Orders are dispatched within 1–2 business days, followed by a shipping time of 3–10 working days. In total, you can expect delivery within roughly 4–12 business days. Delivery times are estimates and may be affected by carrier delays.

  1. When will my order be processed?

We process and dispatch orders within 1–2 business days (Monday to Friday). Orders placed at weekends are processed the next business day. During busy periods or promotions, processing may take slightly longer — we'll always keep you informed.

  1. Will I be able to track my order?

Yes. You'll receive a tracking link by email as soon as your order is dispatched, so you can follow your parcel every step of the way.

  1. What payment methods do you accept?

We accept Visa, Mastercard, Maestro, Apple Pay and Google Pay. All prices are charged in GBP (£).

  1. Is it safe to shop on your website?

Absolutely. Our site uses 128-bit SSL encryption and we are PCI DSS compliant. We never have access to your full card number, and we never rent, sell or share your personal information.

  1. What currency are your prices in?

All prices are shown and charged in British Pounds (GBP, £).

  1. What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return, provided it's unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

  1. How do I start a return?

Email us at info@revelofashion.com with your order number. Once approved, we'll send you a return shipping label along with instructions on how and where to send your parcel. Items sent back without first requesting a return can't be accepted.

  1. When will I receive my refund?

Once we've received and inspected your return, we'll let you know if it's approved. If so, your refund is issued to your original payment method within 10 business days. It may then take a little extra time for your bank to post the refund.

  1. Can I exchange an item?

The fastest way to get what you want is to return your original item and, once the return is accepted, place a separate order for the new one.

  1. Do I have a right to cancel my order?

Yes. As a UK consumer, under the Consumer Contracts Regulations you have the right to cancel within 14 days of receiving your order, for any reason. This is in addition to our standard 30-day return policy.

  1. What if my item arrives damaged or faulty?

Please inspect your order as soon as it arrives and contact us immediately at info@revelofashion.com if anything is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

  1. Can I change or cancel my order after placing it?

Please review your order carefully before submitting, as we may be unable to make changes once an order has been accepted and processed. If you need help, contact us as quickly as possible and we'll do our best.

  1. The colour looks slightly different to the photos — why?

We work hard to represent our products accurately, but colours may appear slightly different depending on your screen and device settings. If you're unsure about a shade, just get in touch.

  1. How can I contact you?

Reach our customer care team by email at info@revelofashion.com or by phone on +44 7418 315949. We aim to respond within 24 hours. Hours: Monday to Friday 09:00–17:00 (GMT), weekends 11:00–16:00 (GMT).

 

Contact Information

Store name: Revelo London
Company name: ECOMGLAM
Company Address: Zandvoordestraat 3 bus A000, 9052 Gent, Belgium
Warehouse Address: 115 Russell Lane, London, Barnet, Greater London, N20 0AZ, United Kingdom
Company nr.: 0757.854.268
VAT nr.: BE 0757.854.268
Phone: +44 7418 315949
Email: info@revelofashion.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.