Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@revelofashion.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@revelofashion.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including custom or personalised products (such as special orders or made-to-order items) and, for hygiene reasons, items such as underwear, swimwear, pierced jewellery and earrings once the hygiene seal has been removed. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

United Kingdom 14-day cooling-off period

If you are a consumer in the United Kingdom, under the Consumer Contracts Regulations you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. This statutory right applies in addition to our 30-day return policy above.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@revelofashion.com.

Contact Information Store name: Revelo London Company name: ECOMGLAM Company Address: Zandvoordestraat 3 bus A000, 9052 Gent, Belgium Warehouse Address: 115 Russell Lane, London, Barnet, Greater London, N20 0AZ, United Kingdom Company nr.: 0757.854.268 VAT nr.: BE 0757.854.268 Phone: +44 7418 315949 Email: info@revelofashion.com Monday to Friday | 09:00 – 17:00 (GMT) Weekends | 11:00 – 16:00 (GMT) We aim to respond to your inquiries within 24 hours.